Return Policy

Return Policy

All Myralie accessories are final sale. If you received a damaged item(s), please see the "Damages and Issues" section below. For questions or concerns, you can contact us at contact@myralie.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item(s) is defective, damaged or if you receive the wrong item. Please send a photo of your damaged item or incorrect item to contact@myralie.com so that we can evaluate the issue and make it right. 

Return for Damaged Items Timeframe:

Damaged items must be sent back to Myralie HQ within 15 days of your item(s) delivery date. Please ensure your package will arrive in time. If we do not receive your return within 15 days after it was delivered, it will not be accepted for store credit.

Return Process:
Once your return(s) is submitted through our returns portal here, it will be in review.  After your return is approved by Myralie HQ you will receive a follow-up email with the return instructions and shipping address. Please make sure your return(s) includes your NAME and ORDER NUMBER when it is sent back to Myralie HQ.

You are responsible for paying for your own shipping cost to return your item(s). We do not pay for return shipping or handling costs (unless the item(s) arrived damaged or it was a mistake on our part). We strongly recommend that you send your return(s) back with a tracking number. We are not responsible for any return packages lost in transit.

Sale Items
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

All Myralie accessories are final sale and we do not do exchanges unless your item is damaged. For questions or concerns, you can contact us at contact@myralie.com.

Refunds
We do not offer refunds, only store credit for any damaged items that have been returned. We will notify you once we’ve received and inspected your return, and let you know if the store credit is approved or not. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@myralie.com.